Community Management Services has
specialized in providing professional management to community
associations for over 35 years.
Maintaining a trouble-free environment for your community
is our primary objective. The various departments of our company
are staffed with highly skilled and motivated professionals, all
of whom strive to provide the highest quality service to our
clients. Specialization has enabled us to develop comprehensive
management services including, but not limited to financial and
It is the goal of Community
Management Services to continually set the standard for
professional management of community associations. The growth
and continued success of CMS in this challenging profession has
been fostered by our ability to deliver the highest quality
management to client associations. CMS strives to identify the
most efficient and effective solutions to the daily operational
challenges faced by community associations. Continuing internal
education, affiliations with key professional organizations, and
outstanding business relationships with top vendors facilitate
the continued quality service advantage enjoyed by our clients.
Quality community associations are the result of successful
Association Managers. CMS provides the support, systems and
resources necessary to ensure the success of our professional
Association Managers and client associations.
CMS boasts a staff of 27 Association Managers. These highly trained professionals work hard to ensure that each client association receives the highest quality management available in the industry. CMS assures the success of its managers through internal continuing education programs and membership in professional organizations such as the Community Associations Institute and the Executive Council of Homeowners. Further, our large staff of professional managers provides a resource and experience base, which is unmatched in the Bay Area. The responsibilities of the Association Manager include the following:
Maintains professional relations
with owners and responds in a systematic fashion to requests
Assists in the preparation of
specifications and lets contracts as approved by the Board
Attends regularly scheduled
Board of Directors or General Membership Meetings.
Prepares Board of Directors
meeting information, which includes: Agendas, Board of
Directors Meeting Minutes, Financial Reports, Association
Manager Reports, and other pertinent material.
Establishes and maintains
liaison with contractors for work on the common area
elements of the Association.
Assists the Board of Directors
in developing the annual Association budget.
Accounting services are broken
into three different functional areas, each separately staffed
to ensure that receivables deposits, invoice payment/check
creation, and bank account reconciliations are performed by
different personnel. This functional separation provides the
greatest possible financial integrity for every client
association. The Fiscal Accounting functions include the
Provides accurate monthly
billing statements for collection of homeowner's
Maintains and reconciles bank
accounts, which are held in the name of the Association
using the Association's tax ID number.
Monitors all delinquencies to
effectuate collection of all amounts owed.
Pays Association bills in a
Prepares monthly financial
statements of cash receipts and disbursements, including all
reserve account activity.
Assists auditors or other
professionals appointed by the Board of Directors
Prepares contractor 1099's and
Timely preparation and
submission of reports and forms to governmental agencies as
Strong internal Administrative
support professionals are key to the success of our managers and
client associations. Functions performed by the Administrative
Maintains files for Association
correspondence, contracts and legal documents. Coordinates
the preparation, printing and mailing to all owners of
periodic newsletters and special mailings, including annual
meeting notices, budgets, and required annual disclosures.
Prepares other correspondence
for communication to the Membership or individual members.
Maintains current homeowners
lists and provides timely updates to the Board of Directors.
Our Customer Service staff is
the first point of contact for any member who calls CMS with a
question or service request for a client association. These
skilled professionals are equipped to handle most matters called
in by any member. The responsibilities of the Customer Service
Department staff are as follows:
Provide support to the
Direct calls to appropriate
departments as required.
Process routine service requests
Maintain service request
Provide twenty-four hour per day
emergency services seven days a week.
Community Management Services is
located at 1935 Dry Creek Road in Campbell. Our location affords
convenient access to highways 17/880, 280 and 85. Our facilities
and systems have been designed to maximize the quality
enjoyed by our client
are available for Association Meetings.