FREQUENTLY ASKED QUESTIONS

Complete ECHO Questionnaire (pdf)

GENERAL INFORMATION

How long has your company been in business?

September 2009 will mark our 32nd year in business.

Who will be the site manager assigned to handle this association?

To be determined after meeting with the Board.

How much experience do your managers have?

We have 23 managers with a combined 200 years of experience in this industry.

Which licenses or certifications do your managers have?

CAI, CACM, PCAM, IREM and ongoing in-house training.

To which professional organizations does your company belong?

ECHO, CAI, CACM, and PCAM.

What are your company’s office hours?

8:00 AM to 5:00 PM, Monday through Friday.

What form of after-hours service does your company provide?  Answering service?  Pager?  Answering machine?

Voice mail and emergency answering service with manager contact, via pager and cell phone, after office hours, seven (7) days per week.

What will your company do to help us run our association more efficiently?

Emphasize customer service and improved homeowner contact and follow through:

Size:

Having a large professional staff (42 employees)to handle the customer service needs of an association your size.

Having our staff organized by departments so your member’s questions are answered by staff members who specialize in the specific area of concern.  Each department will have an individual assigned specifically to your association.

Experience:

We have 23 Managers with a combined 200 years of experience this industry.  If the assigned manager does not have the answer, there is a wealth of knowledge in our office to draw from, including millions of dollars of reconstruction experience. 

Vendors:

Big jobs, small jobs, we have established professional relationships with the best vendors in the valley specializing in serving the needs of planned communities.  Our company size places our company’s clients on the highest priority to accomplish the association’s needs.

Informational:

Accurate financials with multiple reporting capabilities, phone logs, work order logs, unit files, maintenance and repair tracking.  We provide the information the Board needs to make good business decisions.  Customized database currently being used to facilitate access and reporting. 

Meetings:

On staff trained communication specialists who can review videotapes of our meetings and can provide written meeting procedures along with recommendations of ways to run a more efficient Board meeting.

If we are not happy with the service being provided to us, whom do we contact within your company?

Tim Johnson, President

Bill Hubbard, Vice President, Association Management Operations

Marianne Hudkins, Vice President, CMS Operations 

See the complete ECHO Questionnaire regarding the following services:

Administrative Services, Financial Services, Maintenance Services, and Fees.